The Package

What is Possible

If your EMR is OpenEMR or one of its many flavors, talk with your vendor - you can start sending SMS, email and voice messages to your patients today!




The Basics

Send appointment reminders using SMS, e-mail and automated voice calls. We start you off with pre-made templates which are fully customizable. After that, your EHR handles the rest behind the scenes, every day. It is all automatic!


Personalize

Our interface is intuitive and simple to navigate. Without any coding skills, you'll be able to create your own unique messaging campaigns:

  • Customize e-mail messages to include images and maps
  • Personalize your outgoing SMS and Voice messages
  • Record announcements to get the word out fast

AVM: Text-to-Speech Example

MedEx adds: "Press 1 to confirm, 2 for a callback from our office, or 0 to hear more options."

Patient Responses

Did the patient confirm or do they need to reschedule? Answering machine? Does the patient want to opt-out of a certain type of messaging? Answer: MedEx handles this for you, and updates your EMR in the background.
See your patients' responses in your EMR's:

  • Calendar
  • Flow Board
  • Recall Board
  • SMS Bot ©
  • Patient messaging preferences

Embedded SMS

In designing a patient reminder system, we found that SMS is a powerful medium. People like receiving reminders via SMS. However, when we ask a patient to confirm their appointment by replying "C", at least 30% of people who reply, text something else! Your patient might want to speak directly to a person, request an appointment change, or they reply with a concern. We've got you covered with the SMS Bot©, a "smart phone" built into your EHR. Your staff can text patients back and forth to your heart's content on your new SMS number.

Please remember, the SMS Bot uses real SMS, through commercial phone providers. Texting in general is not HIPAA compliant. It's OK to send appointment reminders by text but don't disclose any unnecessary protected health information. The MedEx SMS Bot© is good but it is not smart enough to enforce HIPAA compliant behavior... Please take the time to periodically review the Dos and Don'ts regarding HIPAA with your staff.


Opt-out Requests

A communication campaign is only effective when the message is received, and desired. Patients control their messaging preferences. From your initial encounter with a patient, record their messaging preferences in your EMR. MedEx honors these preferences.

If a patient does not want to receive SMS messages, SMS will not be sent.
Every message contains an opt-out option and if selected, MedEx will update your EMR directly.

Patient Recalls

MedEx added the Recall Board for all OpenEMR users starting in version 5.0.1 - for patients who need to book an appointment.

The Recall Board is a powerful addition to the OpenEMR product, and it is enhanced even further with a MedEx subscription. MedEx practices can use templates or craft their own, unique messages to re-engage these patients. "Hi Jim, it's time to schedule your physical with Dr. Smith! (212) 555-1212."

However you use it, the OpenEMR Recall Board will display the progress of your MedEx Recall Campaigns.

Ask patients about their preferences on check-in or check-out.

Quality Payment Program

Are you worried about MACRA, Medicare's new payment programs based on quality? Our Reminders and Recall Services check off several boxes already for you! We're working to integrate more tools into your EMR that will help you meet more of the requirements for the new Merit-based Incentive Payment System (MIPS):

  • Quality Measures
  • Advancing Care Information
  • Improvement Activities

MedEx will process your EMR's Clinical Reminders to help you meet your ACI (previously Meaningful use) targets .

MedEx Vision

We've added new features to expand your palette of messaging options based on provider, facility location, appointment types, appointment status, language and dialect!

"Dial 0" turns your MedEx SMS number into a new phone line for your office!

Imagine sending out a CAHPS® Clinician & Group Survey v3.0 to every patient? Analyze the results to improve your practice and you can attest to an Improvement Activity for MIPS (Activity IA_PSPA_11: Participation in CAHPS or Supplemental Questionnaire, Activity Weighting: High). Yeah, we have that too. This alone could qualify a small practice for the max MIPS IA score of 40 points!

Custom Requests

Would you like to send a message to all new patients visiting Dr. Smith at the satellite facility? We've added this.

How about linking text messaging into your Patient Portal? We can organize that too.

Do you send out reams of paper to new patients? E-mail them in an automated fashion today with Go Green Messaging.

What about automatically sending out patient statements, either as paper or via your Portal? Connecting with patients is no longer just a desired feature, but through MedEx you'll be able to do it on your patients' terms. Come grow with us!

Stay tuned...