The Package

MedEx: Built for OpenEMR

If you’re using OpenEMR or one of its variants, you’re in luck — MedEx is already integrated and ready to streamline your practice!

Features Designed for Your Practice:

  • Automated Appointment Reminders
  • Recall overdue patients
  • New Patient Packets
  • Telemedicine: from waiting room to Virtual Consultation
  • Satisfaction Surveys
  • No-Show Notifications



The Basics: Effortless Appointment Management

Get started with MedEx by activating a pre-built template or creating your own. MedEx syncs directly with your OpenEMR server and takes care of the rest behind the scenes. As patients respond, your OpenEMR calendar is updated in real-time with "Confirmed" appointments—no extra effort required from your staff.

Personalize Your Communications

Our user-friendly interface makes creating personalized campaigns a breeze—no coding skills required. Customize your outreach with ease:

  • Customize HTML5 email messages
  • Personalize SMS and Voice messages
  • Record custom voice announcements

Choose from 205 Text-to-Speech language options for voice messaging.
Here are two examples:
English: High Fidelity Female

Spanish (US): High Fidelity Male

Automated Responses Made Simple

MedEx’s AI processes patient responses and updates your OpenEMR system in real-time. Responses are highlighted in OpenEMR, and your team is notified directly. Whether they prefer a phone call or an SMS exchange via our embedded SMS Bot©, your staff can quickly engage with patients.

The Power of SMS Bot©

SMS is a key channel for patient reminders—and MedEx takes it to the next level. Patients can easily confirm appointments with a simple "C", but if they reply with other questions or requests, our SMS Bot© steps in. This AI-powered tool acts as your practice's smart assistant, enabling real-time SMS conversations with patients.

And if you’re offering telemedicine, MedEx also includes TeleMedEx, our secure, encrypted telemedicine solution.

Important: While MedEx enables appointment reminders via SMS, please remember that text messaging is not secure or HIPAA-compliant for sharing sensitive health information. Always follow HIPAA best practices when using SMS for patient communication.

Opt-out Flexibility

Patients control their messaging preferences, ensuring compliance with their communication choices. From the start, you can record these preferences in your EMR. Each message includes an opt-out option, which MedEx automatically updates in OpenEMR.

If a patient opts out of SMS, we won’t send text reminders

Patient Recall System

With OpenEMR version 5.0.1 and beyond, we’ve integrated the Recall Board to help track patients needing appointments—whether it’s in two weeks or two years. MedEx enhances this feature by proactively reaching out to patients at the right time to reschedule.

Tracking patients who need to book an appointment.

Ask patients about their preferences on check-in or check-out and update your records!

OpenEMR MedEx

Subscription: $9.95/month/provider
  • E-mail: 1¢ per message
  • SMS: 2.5¢ per message
  • Voice: 2.5¢ per message
  • TeleMedEx Dial-in: free
* international rates vary

Virtual Visits

Are your providers using telemedicine? Our secure Jitsi-Meet servers include:
  • Virtual waiting rooms
  • SMS/E-mail invitations
  • Dial-in for phone participants
  • No time limits
  • Unlimited participants
  • Lobby Control/Password protection
  • Screen Sharing
  • In session chat room
  • instant Business Associate Agreement.